~80%
Backlog reduction
Clearer workflows and visibility across marketplace operations.
OPERATIONS IS MY SPORT.
I turn chaosinto order.
I'm Safkat. I connect people, processes, and technology to make businesses work better.
Operations & systems · Automation · AI
Explore my workA LITTLE CHAOS. A LOT OF POSSIBILITIES.Move your cursor. Change the flow.
THE WORK, IN NUMBERS
LESS FRICTION. MORE FORWARD.Better systems.
Tangible impact.
From marketplace operations to high-volume reconciliation, I get under the hood, find what's slowing things down, and build a better way forward.
~95%
Process efficiency improvement
Automated workflows in high-volume reconciliation.
30people
One team. Shared direction.
Team leadership across multiple eCommerce operations functions.
02 / THE APPROACH
CLARITY IS A COMPETITIVE ADVANTAGE.Same business.
Different operating system.
A busy team isn't always a productive team. The difference is knowing what matters, who owns it, and what happens next.
THE WEEKLY UPDATEILLUSTRATIVE WORKFLOW
BEFOREEveryone's busy.
Everyone's busy.
Nothing's clear.
Scattered updates. Unclear ownership. Reactive work.
AFTERThe signal.
The signal.
Without the noise.
WEEKLY OPERATIONS
PriorityResolve onboarding blocker
OwnerOnboarding lead
DeadlineFriday
BlockerWaiting on account access
Next actionRequest access from client
Clear ownership. A decision. A next step.
One view. Clear accountability. Forward momentum.
CLARITY
Drag to see what changes. Or use your arrow keys.
HOW I THINK
The principles
behind the process.
01Find the root cause.
I trace problems upstream until I find where they actually started. A fix should hold up long after the immediate fire is out.
02Stay calm. See clearly.
High-volume operations taught me to think clearly under pressure. The work is separating the urgent noise from the problem that actually needs solving.
03Build beyond one person.
A strong operation keeps working when its best person is away. I build processes, reporting, and ownership that don't depend on constant heroics.
04Make AI earn its place.
I use AI to reduce manual work, speed up analysis, and help teams make better decisions. The test is simple: does the output improve?
05Say the useful thing.
I'd rather surface a hard truth early than let a problem quietly compound. Good decisions start with an honest picture of what's happening.
01 / SELECTED EXPERIENCE
BUILT IN THE REAL WORLD.Different businesses.
Same instinct to improve.
Marketplace operations. Reconciliation. Team leadership. A career spent making complicated things work.
MAY 2026 — PRESENTIndependentOperations & Business Systems ConsultantSELF EMPLOYED
I work independently with businesses to improve operational efficiency, streamline workflows, and build scalable systems. My focus spans workflow automation, KPI and reporting frameworks, and AI-assisted improvements across eCommerce, marketplace, and SaaS environments.
OCT 2022 — APR 2026CommerceBearOperations ManagerTORONTO, CANADA
Owned marketplace operations across Amazon, Walmart, Wayfair, and other major retail channels. Led a team of six, cut backlog by approximately 80%, resolved systemic revenue leakage, and built KPI and SLA reporting frameworks that gave leadership clearer visibility.
FEB 2021 — DEC 2022REPS & Co.Operations Manager, ReconciliationSAN DIEGO · REMOTE
Led reconciliation in high-volume transaction environments. Automated workflows that improved process efficiency by approximately 95%, reduced backlog by 80%, and sped up reconciliation by 50%. Built a team of 12, implemented SOPs, and prepared operations for audits.
FEB 2017 — JAN 2021THE ICONICOperations Team LeadSYDNEY, AUSTRALIA
Led a team of 30 across multiple operations functions. Managed SLAs, workflow execution, and peak demand, and improved productivity through structured performance management and process improvement.
FEB 2016 — JAN 2017NextDot SolutionOperations SpecialistSYDNEY, AUSTRALIA
My first role in Australia. Supported operational workflows and client reporting, improving data accuracy and process consistency in a fast-paced client services environment.
2009 — 2015Where it startedBPO & Freelance OperationsDHAKA, BANGLADESH
Started in BPO and call center operations in Dhaka, then moved into freelance operations through Upwork in 2011. This is where the habit of finding the root cause and figuring things out under pressure began.
03 / THE HUMAN BEHIND THE SYSTEMS
ALWAYS A WORK IN PROGRESS.More than
a job title.
Born in Dhaka. Shaped by Sydney. Building from Toronto.
Three countries, one consistent thread: figuring out how to make things work better than I found them. I'm drawn to broken workflows, missing reporting, and the problems everyone assumes someone else is handling.
Outside the work, I'm a husband, a father to two boys, and a Manchester United fan with an unreasonable capacity for hope.
Faith first. Family, always. Then we get to work.
DAC
Dhaka
THE FOUNDATION
Born & raisedSYD
Sydney
THE NEXT CHAPTER
2016–2021YYZ
Toronto
THE CURRENT BASE
2021–presentALWAYS LEARNINGEducation & certifications
Formal education
Diploma, Computer ProgrammingSeneca Polytechnic · 2021–2022
Bachelor of Social Science, Mass CommunicationUniversity of Liberal Arts Bangladesh · 2007–2012
Certifications
- Generative & Agentic AI for Business University of Toronto
- Revenue Operations Certification HubSpot Academy
- Google AI Professional Certificate Google
- Certified ScrumMaster (CSM) Scrum Alliance
04 / LET'S TALK
REAL PROBLEMS. GOOD CONVERSATIONS.Got a process that needs untangling?
Let's make
it work.
Operations, AI, business systems.
Or an optimistic conversation about United.